Privacy and Cookie Policy

Last updated: 26 July 2024

Introduction

Welcome to Dumpling Factory. We respect your privacy and are committed to protecting your personal information. This privacy policy outlines our practices concerning the collection, use, and disclosure of your information through the use of our website (dumplingfactory.ca), in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection of Personal Information

We collect information that you provide to us directly, such as when you create an account, make a purchase, or communicate with us. This information may include your name, email address, phone number, postal address, and payment information. We also automatically collect information about your device and your usage of our services, including IP addresses, browser type, language settings, and cookies.

Use of Personal Information

We use the personal information we collect to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information, including confirmations and invoices
  • Communicate with you, including providing customer service, updates, and promotional offers
  • Comply with legal obligations
  • Analyze and improve our services

Protection of Personal Information

We are committed to the protection of your personal information and strictly adhere to privacy laws. We never sell your personal information to third parties. Any sharing of data is solely for the purpose of enhancing our services and fulfilling operational needs, under strict confidentiality agreements.

Disclosure of Personal Information

We may disclose your personal information to third parties in certain circumstances, including:
  • To service providers and partners who assist us in operating our services and conducting our business, under strict confidentiality terms
  • To comply with legal obligations, such as responding to subpoenas or court orders
  • To protect the rights, property, or safety of Streats Kitchens, our customers, or others
  • In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Rights

Under PIPEDA, you have the right to access, update, or correct your personal information that we hold. You also have the right to request the deletion of your personal information, subject to certain exceptions prescribed by law. If you wish to exercise these rights, please contact us at [email protected].

Security

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]